Terms and Conditions

Monad Flowers Website – Flower Shop

Introduction

Welcome to Monad Flowers, a Kuwaiti online store specializing in providing the most beautiful and carefully arranged natural flower bouquets for all occasions and celebrations. At Monad Flowers, we strive to offer an easy, secure, and reliable shopping experience for our customers within the State of Kuwait, ensuring high quality for every bouquet.

By using the Monad Flowers website or making a purchase through it, you agree to comply with the terms and conditions outlined below.

1. Definitions

• Website: Refers to the Monad Flowers online website.

• Customer / User: Any person who uses the website or makes a purchase through it.

• Products: All flower bouquets and related products offered for sale on the website.

2. Website Use

• The user must be 18 years of age or older, or use the website under the supervision of a legal guardian.

• The website may not be used for any illegal purposes or in violation of laws and regulations applicable in the State of Kuwait.

• Monad Flowers reserves the right to modify or discontinue any part of the website or services without prior notice.

3. Orders and Payment

• All orders are subject to availability and acceptance by the store.

• Displayed prices may include or exclude Value Added Tax (VAT) as specified at checkout.

• Payments are processed through the payment methods available on the website (such as KNET or other approved methods).

4. Shipping and Delivery

• Delivery is available within the State of Kuwait only.

• Delivery times are estimated and may vary depending on the location and operational conditions.

• Monad Flowers is not responsible for delays caused by circumstances beyond its control.

5. Intellectual Property

All content on the website (including text, images, logos, and designs) is the property of Monad Flowers and may not be used, copied, or reproduced without prior permission.

6. Limitation of Liability

• Monad Flowers is not responsible for improper use of products after delivery.

• The store shall not be liable for any indirect or incidental damages resulting from the use of the website or products.

7. Amendments

Monad Flowers reserves the right to amend these terms and conditions at any time. Continued use of the website constitutes implicit acceptance of such amendments.

Privacy Policy

At Monad Flowers, we are committed to protecting our customers’ privacy and maintaining the confidentiality of their data.

1. Information We Collect

• Name, phone number, and email address

• Delivery address

• Payment information (processed through secure and approved payment service providers)

2. Use of Information

We use your information to:

• Process orders and complete purchases

• Improve our services and user experience

• Contact you regarding orders or promotional offers (with your consent)

3. Information Protection

We implement appropriate technical and security measures to protect your data from unauthorized access, misuse, or disclosure.

4. Information Sharing

We do not sell or share your personal data with any third party, except as necessary to complete payment or delivery processes.

Return and Exchange Policy

1. Return or Exchange Period

Requests for return or exchange can be made within 48 hours of receiving the product, due to the perishable nature of flowers.

2. Return Conditions

• The products must be damaged or not matching the order.

• The invoice or proof of purchase must be provided.

3. Non-Returnable Products

• Natural products that have deteriorated due to the passage of time or misuse.

• Any bouquets received in good condition with no issues.

4. Refund or Exchange Process

• After verifying the condition of the product and approving the request, the amount will be refunded or the product replaced according to the agreement with customer service.

5. Damaged or Incorrect Products

If a damaged or incorrect bouquet is received, please contact us within 48 hours of delivery so the issue can be resolved promptly.